Refund policy

Change of mind
We don't accept returns or exchanges for change of mind, so please check the photos, details and dimensions before you order. If you have any questions about the bag, email us before buying and we'll be happy to help.

Faulty, damaged or incorrect items
If your order arrives faulty, damaged, significantly different from its description, or isn't what you ordered, please email us at xobabyali@gmail.com as soon as possible with your order number and photos of the issue. We'll arrange a repair, replacement or refund.

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.

Customers in the EU and UK
If you're in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at xobabyali@gmail.com within that period. Unless the item is faulty, you'll need to return it unused and in its original condition, and you're responsible for the return shipping cost. We'll refund the purchase price and standard outbound shipping within 14 days of receiving the item back.

Refunds
Approved refunds are made to your original payment method. Depending on your bank, it can take a few business days for the refund to appear.